When your technology fails, your business shouldn’t.
Altech IT keeps Houston and Texas businesses running — managing your infrastructure, securing your data, and answering critical issues in under an hour. Not “when we get to it.” In writing.
Critical issue response
Monitoring & support
Employee businesses served
Houston-based, Texas-wide
Built for Texas businesses with 10 to 300 employees.
We work best with companies that have outgrown basic IT support but aren’t ready to build a full internal IT department. If technology problems slow your team down at least once a week, we’re the right fit.
⚖️ Law Firms
Secure client data, compliance-ready infrastructure, zero downtime during court deadlines.
🏨 Hotels & Hospitality
Guest WiFi, PMS integration, security cameras, and 24/7 support that matches your hours.
🚗 Auto Dealerships
DMS connectivity, showroom infrastructure, point-of-sale reliability, and network security.
🏢 Professional Services
Reliable systems for firms where technology downtime means billable hours lost.
The IT problems most Houston businesses are quietly living with.
If any of these describe your week, your current setup is costing you more than you think.
Support takes hours, not minutes
Your team logs a ticket and waits. Meanwhile, they’re idle or working around the problem — both cost you money.
You don’t know how exposed you are
Cybersecurity threats in Texas are rising. Most businesses only find out they were vulnerable after an incident.
Unpredictable IT bills
Break-fix IT means costs spike exactly when something goes wrong — the worst possible time for a surprise invoice.
Stuck in a reactive cycle
Your provider only shows up when things break. No monitoring, no plan — just a number to call when it’s already too late.
Nobody owns your IT environment
Every call goes to a different person. Nobody knows your systems, and every interaction starts from scratch.
Compliance pressure, no clear path
Legal, financial, and industry regulations require documented controls most small-business IT setups can’t pass.
Four services. Delivered completely.
We don’t list eleven services and deliver none of them well. We’ve built deep capability in the four areas that cover everything a 10–300 person Texas business needs.
Complete IT Management
We take full ownership of your technology environment — monitoring, maintenance, helpdesk, vendor management, and strategic planning. One flat monthly fee. No surprises.
Learn more → 02 — CYBERSECURITYSecurity That Doesn’t Sleep
24/7 threat monitoring, endpoint protection, email security, and incident response — built for businesses that can’t afford a breach. Starts with a security review.
Learn more → 03 — CLOUD & MICROSOFT 365Modern Cloud Infrastructure
Migration, configuration, and ongoing management of your cloud environment. Microsoft 365, Azure, backup, and disaster recovery — set up correctly from day one.
Learn more → 04 — CO-MANAGED ITSupport for Your Internal IT Team
Already have an IT person? We work alongside them — providing tools, backup coverage, specialist expertise, and capacity they don’t have in-house.
Learn more →We publish what we commit to. Most IT companies don’t.
No vague promises about “fast response.” Here’s exactly what we deliver, in writing, before you sign anything.
| Issue Type | Response Time | Coverage | Delivery |
|---|---|---|---|
| 🔴 Critical — System down / breach | < 1 hour | 24/7/365 | Phone + Remote + On-site if required |
| 🟠 High — Major service degraded | < 4 hours | Business hours | Remote + escalation path |
| 🟡 Standard — Individual issue or request | < 8 hours | Business hours | Helpdesk ticket + remote support |
| 🔵 Planned — Projects, upgrades, changes | Scheduled | Flexible | Dedicated project engineer |
These commitments are written into every Altech IT service agreement — not marketing language. Your senior engineer knows your environment before the first ticket is ever logged.
From first call to fully managed in four steps.
No long onboarding limbo. No 90-day discovery period where nothing gets fixed. We move fast.
IT Review
A senior engineer reviews your current environment — infrastructure, security, cloud — and delivers a written findings report with specific costs and recommendations.
Custom Proposal
Based on your actual environment and needs — not a package you’re forced into. Scoped, priced, and explained clearly.
Engineer Assignment
A named senior engineer is assigned before the agreement is signed. They learn your environment, your team, and your priorities.
Onboarding & Go-Live
We deploy monitoring, document your environment, and your team gets support access — typically within the first week.
Technology built around how your business actually works.
Generic IT support misses the details that matter to your industry. We know the specific systems, compliance requirements, and operational rhythms of the businesses we serve.
Law Firms
Client confidentiality, matter management systems, court deadline reliability, and regulatory compliance built into your IT from day one.
Learn more →Hotels & Hospitality
Property management integration, guest network reliability, security infrastructure, and 24/7 support that matches the hours your property never closes.
Learn more →Auto Dealerships
DMS integration, showroom and service-bay connectivity, point-of-sale reliability, and network security that protects customer financial data.
Learn more →Find out what your IT is actually costing you.
A senior engineer reviews your environment, identifies the gaps, hidden costs, and risks — and delivers a written report you can act on immediately.
Or call us directly: (832) 420-8700