Four services.
One accountable partner.
Most IT companies sell you a long menu and under-deliver on all of it. We’ve focused on four areas where we’ve built real depth — and we take complete accountability for every one of them.
Everything your business needs from IT — nothing it doesn’t.
Each service is built around a specific business problem. Click into any one to see exactly what’s included and how we get started.
Managed IT Services
We take complete ownership of your technology environment — monitoring, maintenance, helpdesk, vendor management, and long-term technology planning. One flat monthly fee. No surprises.
- 24/7 infrastructure monitoring
- Unlimited helpdesk support
- Patch management & updates
- Vendor management
- Virtual CIO / technology strategy
- Backup & disaster recovery
Cybersecurity
A breach doesn’t just cost money — it costs clients, reputation, and sometimes the business itself. We build security into your environment from the ground up and monitor it around the clock.
- 24/7 threat detection & response
- Endpoint protection (EDR)
- Email security & anti-phishing
- Employee security training
- Compliance readiness (HIPAA, PCI-DSS)
- Security review to start
Cloud & Microsoft 365
Migrating to the cloud is easy to get wrong and hard to undo. We plan, migrate, and manage your cloud environment properly — Microsoft 365, Azure, backup, and disaster recovery.
- Microsoft 365 setup & management
- Cloud migration planning & execution
- Azure infrastructure management
- Cloud backup & disaster recovery
- Identity & access management
- Ongoing cloud optimization
Co-Managed IT
Already have an internal IT person? We work alongside them — filling gaps in coverage, providing specialist expertise, and giving them enterprise-grade tools they couldn’t access alone.
- Overflow helpdesk coverage
- After-hours & weekend support
- Specialist cybersecurity resources
- Professional monitoring tools
- Project support & implementations
- Strategic planning partnership
Why four services and not fourteen.
Most managed IT companies list every technology buzzword and then subcontract the work to whoever’s available. We made a different decision.
A business whose IT genuinely works doesn’t need 14 services. It needs four things done exceptionally well — and someone accountable for every one of them.
Every Altech IT client has a named senior engineer assigned to their environment. That person knows your systems and your business before the first call comes in.
Our SLAs are published. Response times by severity. Coverage hours. Delivery method. You know exactly what you’re getting before you sign anything.
What “fast support” actually means at Altech IT.
System down or active security breach. 24/7/365. Phone, remote, and on-site if required.
Major service degraded. Business hours coverage with a clear escalation path.
Individual issue or service request. Helpdesk ticket with remote resolution.
Projects, upgrades, and changes. Dedicated project engineer, flexible timing.
From first conversation to fully covered — fast.
No 90-day discovery periods. No onboarding limbo. We move quickly because your business can’t afford to wait.
IT Review
A senior engineer reviews your infrastructure, security, and gaps — and delivers a written report with specific findings.
Custom Proposal
Scoped around your actual environment — not a generic package. Priced and explained clearly.
Engineer Assignment
A named senior engineer is assigned to your account before the agreement is signed.
Go-Live
Monitoring deployed, environment documented, support access live — typically within one week.
Not sure which service fits your situation?
Start with an IT Review. A senior engineer will assess your current environment and tell you exactly what you need — and what you don’t.
Or call us: (832) 420-8700