When your DMS is down,
deals don’t close.
We keep it running.
Auto dealerships run on interconnected systems — DMS, CRM, F&I workstations, showroom kiosks, and OEM portals — all of which need to work simultaneously, reliably, and securely. One system failure at the wrong moment costs real deals. We manage dealership IT so your team sells cars, not troubleshoots technology.
The IT problems that cost dealerships deals.
Dealership IT failures aren’t just inconvenient — they happen in front of customers, during closings, and at the worst possible moments. These are the ones we prevent.
DMS outages during peak sales hours
A DMS failure on a Saturday afternoon — your busiest sales day — means deal jackets can’t be printed, trades can’t be valued, and F&I can’t process. Every minute of downtime is a deal at risk. Most dealerships don’t have a plan for this until it happens.
F&I workstation failures at closing
A buyer is sitting across the desk, ready to sign. The F&I workstation freezes. The printer won’t respond. The deal momentum collapses. These aren’t random — they’re the result of unmanaged, unmonitored endpoints that nobody checked until they failed.
OEM portal connectivity issues
Manufacturer portals, warranty systems, and parts ordering platforms all require stable, properly configured network connectivity. When the connection drops or DNS fails, your service department can’t order parts and your sales team can’t submit deals to the OEM.
Customer data exposure and FTC Safeguards
The FTC Safeguards Rule requires dealerships to implement a written information security program. Non-compliance carries significant fines — and a breach exposing customer financial data carries consequences far beyond that. Most dealerships are not fully compliant and don’t know it.
IT built around how dealerships actually operate.
Dealership IT has unique demands — DMS integrations, OEM requirements, FTC compliance, and multi-department operations running in parallel. We handle all of it.
DMS Infrastructure & Support
We manage the servers, workstations, and network infrastructure your DMS runs on — whether you’re on CDK, Reynolds & Reynolds, DealerSocket, or another platform. When your DMS vendor says it’s a network issue, we resolve it. When it’s actually a DMS issue, we get them on the phone and stay on the call until it’s fixed.
F&I Workstation Reliability
F&I workstations are monitored, patched, and maintained on a schedule — not after a deal falls apart. Printers, signature pads, and connected devices are included. We also ensure compliance with eContracting platform requirements so your F&I office runs without technical interruptions at the worst possible moment.
FTC Safeguards Rule Compliance
The FTC Safeguards Rule requires auto dealerships to maintain a written information security program, conduct risk assessments, and implement specific technical controls. We assess your current posture, implement the required safeguards, and maintain the documentation your compliance program needs — so you’re covered before an audit, not scrambling after one.
Network Infrastructure & OEM Connectivity
A properly segmented dealership network separates customer Wi-Fi, OEM portals, DMS traffic, and payment systems into isolated segments. This isn’t just a security best practice — it’s required for FTC Safeguards compliance and often mandated by OEM dealer agreements. We design, deploy, and manage the network so every system has what it needs without creating exposure.
Showroom & Service Department IT
Showroom kiosks, digital signage, service write-up tablets, and parts counter workstations are all endpoints that need to be managed, monitored, and maintained. We cover the full dealership footprint — not just the back office servers — so the customer-facing experience is as reliable as the back-end systems.
More than one rooftop? We scale with you.
Dealer groups with multiple locations need consistent IT across every rooftop — same standards, same monitoring, one point of contact. Here’s how we handle it.
Every rooftop runs the same monitoring platform, the same security stack, and the same documentation standards. Your IT environment is consistent whether you have two locations or ten.
Your assigned senior engineer knows every location — the specific DMS setup, the network layout, the quirks of each store. When something goes wrong at any location, context isn’t lost between calls.
Monthly reports roll up across all locations — uptime, incidents, open items, and infrastructure concerns — so ownership and the GM group have a clear picture without chasing individual store reports.
Flat monthly pricing per rooftop means your IT budget is predictable across the group. No per-incident billing, no surprise invoices when a busy Saturday generates more support calls than usual.
When your dealership needs IT, we’re already on it.
DMS down, active breach, or system failure impacting sales. 24/7/365 including weekends.
Major service degraded — F&I workstation, OEM portal, or service department system.
Individual workstation issue or service request. Helpdesk ticket with remote resolution.
Projects and upgrades coordinated around your sales calendar — never on month-end push days.
Why Houston dealerships choose us.
Dealership IT isn’t standard office IT. The systems, compliance requirements, and operational demands are distinct. Here’s what we bring that a generic MSP doesn’t.
You don’t spend time explaining what a DMS is or why Saturday matters. We understand your operations, your compliance obligations, and what a system failure costs you in real dollars.
Your busiest sales days are Saturday and Sunday. Our critical response SLA runs 24/7/365 — including weekends. A DMS failure on a Saturday afternoon gets the same response as a Monday morning outage.
FTC Safeguards compliance is built into how we manage dealership environments — not a separate engagement you pay extra for. The written security program, risk assessments, and technical controls are part of the standard engagement.
A senior engineer reviews your DMS infrastructure, network segmentation, FTC Safeguards posture, and endpoint coverage — and delivers a written report of findings. You keep it regardless of whether you engage us.
Let’s review your dealership’s IT environment.
A senior engineer reviews your DMS infrastructure, network segmentation, FTC Safeguards compliance posture, and endpoint coverage — and delivers a written report with specific findings.
Or call us: (832) 420-8700